BUSINESS SUPPORT EXECUTIVE/ ADMINISTRATOR
Are you interested in working in a fast-paced, customer driven environment, where no two days are the same? We are looking to recruit for a Customer & Sales Support Administrator to join our friendly back office administration team to carryout complex administration and database inputting tasks relating to client accounts.
We offer hybrid working, parking and an excellent benefit package.
WHAT'S YOU WILL WANT TO KNOW...
- Hybrid working - 2 days at home and 3 in the office
- Permanent position
- Salary £25K per annum plus £1,000 per annum bonus, based on company profit scheme and paid quarterly
- Hours, Between 8.30am to 5.30pm on a weekly rota basis ( 8.30am - 5pm or 9am - 5.30pm) with 1 hour lunch
- Holidays: 23 days per annum, Jan - Dec, increases with service
- Benefits: Simplyhealth, Denplan, Life Insurance and contributory pension
A SNAPSHOT OF THE CUSTOMER & SALES SUPPORT ADMINISTRATORS DAY...
You will support the Sales Team to assist them in the day-to-day administration of their customers accounts. Provide excellent Customer Service to ensure that the retention of customers is a priority within all aspects of the role.
- Support the sales team to assist in all day-to-day administration of their customer accounts, carrying out large volumes of written client correspondence and general data tasks
- Provide excellent customer service to ensure that the retention of customers is priority again 80% of correspondence via written methods, email etc
- Take incoming calls relating to orders, investigating any queries and providing written responses within an agreed timeframe
- Check and monitor the sales email inbox and online sales orders, actioning orders to the correct cost centre and correct service provider
- Update systems, maintain customer data and sales activity information, reporting and sending to customers when requested
- Input all orders daily, ensuring they are on the system ready for despatch in a timely manner and provide order confirmation to the customer.
- Assist with resolution of customer enquires or complaints
- Assist with written quotations to customers
Does this sound like a good fit for you?
- Previous experience within a customer service or administration role in an office environment
- Excellent communication skills (written & verbal) with a strong emphasis on professional email communication
- Address and resolve escalated customer complaints or complex issues.
- Proficient on Microsoft Office
- Experience in working with technology-based solutions or telecommunications is desirable but not essential