Customer Service Advisor who has previous experience working in an administration or customer facing role, with good written and verbal communication, organisational and Microsoft Office skills is required for well-established organisation based in Aberdeen, Scotland.
SALARY: £22,500 per annum + Benefits
LOCATION: Hybrid Working from Home and either the Office in Aberdeen or Dundee - There is an expectation to attend the office when requested to do so, for either a working day or in-person meetings
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 35 hours per week
JOB OVERVIEW
We have a fantastic new job opportunity for a Customer Service Advisorwho has previous experience working in an administration or customer facing role, with good written and verbal communication, organisational and Microsoft Office skills.
Working as the Customer Service Advisoryouwill be part of growing busy team, providing face to face and telephone advice, advising customers, and providing them with impartial advice and information on energy efficiency and heating options. The outreach service will predominantly include home visits, but will also include community advice sessions, presentations and attending events.
ABOUT THE COMPANY
As a charity and social enterprise. The organisation offers free and impartial advice and supports householders across the local authorities' areas of Aberdeen City, Aberdeenshire, Dundee City, Moray and Perth and Kinross, and work in partnership with local and national government and other third sector organisations.
DUTIES
Your duties as a Customer Service Advisor will include:
- Provide impartial advice to householders in home, on the telephone, at community events or general planned events
- Maintain up to date, working knowledge of sustainable energy matters, affordable warmth and water heating and usage
- Develop and implement community advice sessions and projects that lead to low carbon lifestyles being adopted
- Provide and maintain a record of activity and achievements against agreed targets
- Adhere to company policies, taking corrective action and/or advising management of matters arising within the organisation
CANDIDATE REQUIREMENTS
As the Customer Service Advisor you will be required to have the following qualifications & skills:
- Relevant administration and/or customer face to face experience
- Experience of working in a customer focused organisation
- Experience in a customer-focused and target-driven environment
- City & Guilds Energy Awareness 6281-01 Not essential as training can be provided
- Experience of giving complex advice
- Well-developed skills in verbal and written presentation, and ability to engage and motivate people
- IT skills to include Microsoft Word, Excel, and PowerPoint and CRM software
BENEFITS
- Competitive salary
- Flexible working
- 35 days off (31 paid annual leave, 4 public holidays) (Change for pro-rata)
- An extra day off, paid, for your birthday!
- Salary sacrifice and net pay deduction schemes (Cyclescheme, Techscheme, further learning)
- Paid time to volunteer
- Pension plan
- Staff events
- Free access to employee assistance provider
- Sick pay scheme
- Credit union membership
APPLY TODAY...
By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P12519
Full-time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Aberdeen, Scotland. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.
AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.
AWD-IN-SPJ