Job Title: Resolution & Reconciliation Officer
Salary: £29,269 Opportunity to progress to £32,076 - Pay Increase pending
Hours: 37.0
Location: Stevenage Hybrid
Contract Type: Permanent
Directorate: Childrens Services
About the team
Things are changing in SEND for Hertfordshire County Council. We are making SEND everyone's business.
The Resolution and Reconciliation team is an established dynamic team that works at a fast pace and interacts on a daily basis with different stakeholders.
About the role
Do you want to make a positive impact and be part of that change? We're investing our statutory SEND services and are looking for a SEND Resolution and Reconciliation Officer to support complaint processes effectively.
You'll work collaboratively with professionals across schools, settings, SEND service colleagues and partners to coordinate tribunal, mediation and other complaint processes and requests.
This includes maintaining accurate oversight and records relating to disputes, and in the case of Tribunals preparing and submitting documents and other materials to a clear brief using established formats and specialised software.
The role contributes to the development of policy, procedures, and provision for children with SEND, which includes maintaining an up-to-date knowledge relating to SEN casework, changes to national legislation and departmental policies, and supporting induction/training and support to all team members.
About you
Essential:
- Knowledge of the SEND Code of Practice and the Children and Families Act 2014.
- Educated to GCSE level or equivalent.
- Excellent communication skills
- Competent administrative and IT skills
- Ability to plan and organise work to produce a high level of output to quality standards.
- Ability to exchange varied information with a range of audiences.
- Ability to work to deadlines.
Desirable:
- Experience of specialist software, including EHM.
- Ability to perform analysis, manipulation and interpretation of data.
- Experience of running and presenting standard reports
- Experience of administrative support in relation to appeals
We have over 11,000 children and young people in Hertfordshire with Education, Health and Care Plans (EHCPs) and are really making SEND everybody's business. In return, you'll have opportunities to work with a passionate team, access to continuous learning and development, and progression opportunities.
The Education, Health and Care (EHC) assessment and review teams are responsible for delivering high quality casework in line with the statutory requirements in the SEND Code of Practice 2015 and Children and Families Act 2014. Statutory responsibilities include coordinating multi-agency assessments of education, health and care needs and ensuring that Education, Health and Care Plans are up to date and reflect the needs of the child and the provision they require.
This is an opportunity to join the Resolution and Reconciliation team to support in the resolution of disputes. There are excellent career progression opportunities within the team.
Interview Date: 9th July 2024
How to apply
As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.
Additional information
Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.