Outline of the role is to ensure customer service experience through acceptance and management of bookings and customer service functions.
Duties Include:
- Manage complete end-to-end booking process.
- Interface with UK freight forwarders, overseas offices, interline partners, GHAs
- Keeping in-house and airline system up to date, including full data capture
- Oversee and manager Pre Bookings.
- Acting as main contact through both customer calls and emails
- Managing capacity control and priorities.
- Responding to request for tracking information & post flights.
- Coordinate service recovery to protect customer experience.
Key Skills:
- Ideally candidate should have Airline, GSSA or Freight Forwarding experience
- Have outstanding customer service skills and good understanding of the cargo market.
- Ability to work in a fast-paced environment handling multiple initiatives and prioritise own workload.
- Autonomy in the role and capacity management.
- Must be articulate and possess good interpersonal skills.
- Competences in IT programs, strong analytical skills, planning and organisation.