Independent Living Advisor
Based in Hoddesdon, Hertfordshire with travel to locations within Essex and Hertfordshire, including Stevenage, Buntingford, Hertford, Bishops Stortford and the Borough of Broxbourne.
Full-time, 37 hours per week.
Salary: £29,768 - £33,075
We have an exciting opportunity for an enthusiastic and customer-focused individual.
In this role, you'll provide a first-class housing management service to customers living in our Sheltered schemes and within specialist housing. You will be tasked with building positive relationships with customers, responding to customer enquiries within timeframes and role modelling a culture of excellent customer service. Monitoring the day-to-day wellbeing and support for our most vulnerable customers, you'll oversee health and safety compliance and ensure accurate records are maintained.
We're looking for someone with...
- experience of working in a customer-focused environment;
- general knowledge of safeguarding vulnerable adults and the Mental Capacity Act;
- knowledge of relevant health and safety legislation; and
- a full valid driving licence and daily use of a car.
You'll need to be a great communicator with good knowledge of the Essex and Hertfordshire areas.
Please note, you will also be required to have a basic criminal record (DBS) check, which we will pay for.
We're a social business, based in Hoddesdon and across southeast Hertfordshire, helping local people by renting or selling affordable homes. We offer services designed to help our customers live comfortably in their homes and we work to keep our buildings and estates maintained, offering support when money becomes an issue or when people get older. Our mission is to make a sustainable, positive change to the housing crisis for our customers and communities.
We enjoy a benefits package that offers something for everyone, including...
- 27 days' holiday per year plus bank holiday (pro rata for part-time colleagues).
- Buy and sell holiday scheme.
- Cross organisational bonus scheme.
- Up to 12% pension contribution.
- Life assurance cover.
- Funded health cash plan or subsidised private medical insurance.
- Discount vouchers.
- Enhanced family leave.
- Range of special leave.
- Car loans, cycle to work and electric car lease scheme.
The closing date for this vacancy is 8th September 2024.
We are a Disability Confident employer, which means that we offer an interview to a fair and proportionate number of disabled applicants that meet the minimum selection criteria for the job.
Other organisations may call this role Housing Advisor, Independent Living Support Officer, Housing Administrator, Housing Customer Service Executive, Housing Support Officer, Support Services Worker, Support Worker, or Independent Living Assistant.
We believe in the benefits of a diverse workforce and strongly welcome applications from those currently under-represented in the organisation, including LGBTQIA+ (lesbian, gay, bisexual, transgender, queer, intersex and asexual), and people under age 30.
So, if you're looking for an engaging and meaningful role as an Independent Living Advisor, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.