Job Title: Service Contracts Administrator
Salary: Circa £33,000
Location: Luton
Contract: Permanent, Full Time
Hours: 37.5 hours per week - Monday to Friday 9:30am - 6:30pm
COMPANY
An exciting opportunity to work for an established and reputable business within their Service Department, this is a fast paced and varied role which offers excellent long term career progression opportunities.
The successful candidate will have proven experience within administration, works well on own initiative and excellent attention to detail.
SKILLS REQUIRED
- Experience within an administrator-based role.
- Competent with MS Packages.
- Excellent communication skills and good attention to detail.
- Self-driven and works well on own initiative.
- Excellent customer service skills.
RESPONSIBILITIES
- Manage and build relationships with a portfolio of 10 to 15 key customer accounts.
- Providing quotes and writing contracts and submitting new contracts on the CRM system.
- Ensure stakeholders understand and comply with the contract terms.
- Prepare and update service contracts in line with agreed terms.
- Manage incoming requests and arrange dispatch of technical engineers to client sites.
- Prepare and submit invoices to clients.
- Process engineer call outs on the CRM system, review documentation and chase any outstanding paperwork.
- Ensure all records and systems are kept up to date with client information.
ADDITIONAL INFORMATION
- Holiday allowance: 25 days + bank holidays
- Annual Bonus scheme £3,000+
- Pension contribution
- Death in service cover (x6 Basic Salary)
- Private health insurance
- Group income protection scheme
- Career progression opportunities
- Hybrid working (Currently Friday WFH)
Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted.
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