Are you a seasoned Credit Controller, looking for a dynamic, new role based in my clients head office in Hartlepool? Do you have good working knowledge using Excel and proven experience in awarding credit using credit reports? If so, then I want to hear from YOU.
Reed Accountancy are working with a reputable client, based in Hartlepool, who are looking for an experienced Credit Controller to join their expanding Finance team of like-minded individuals, starting ASAP, paying a salary of £23,000 - £24,000 per annum (dependant on experience).
The successful candidate will work alongside the Credit Control team, reporting directly into the Credit Control Manager. In this role, you will focus on new account opening, credit checking and debt chasing for this clients large customer base.
The role:
- Reviewing and analysing credit reports and credit risk to award credit on new customer accounts
- Discussing the option of pro forma payments with customers who are not credit worthy
- Ensuring large customer accounts are credit insured in line with Company Policy
- Adhering to all aspects of the Company Credit Policies
- Review of customer credit to ensure no breached credit limits
- Ensuring late payers are placed on stop until payment is received
- Order releasing by daily deadline, but also proactively manage orders for future delivery dates
- Setting up and collecting DD's
- Processing card payment downloads daily
- Contacting customers daily via telephone to chase bounced DD's, collect debt and to negotiate payment plans
- Resolving customer problems and disputes in order to collect debt due
- Issuing reminder letters for overdue debt in line with Company Policy
- Escalating non-payers to the Credit Control Manager for timely legal action
- Achieving bad debt and overdue debt weekly KPI's
- Raising credit notes when required ensuring request documentation has been correctly filled out and the request is reasonable.
- Assistance as required on other credit control functions as necessary including but not limited to: answering inbound calls, monitoring and maintaining the finance inbox, , bank reconciliation, till cash up and banking of cheques, sending monthly customer statements and holiday cover for other members of the credit control team
To be successful in this role, you must be able to work collaboratively as part of a team and demonstrate efficiency, accuracy, and speed. You must be someone who showcases service excellence, with a confident telephone manner and capable of working in a fast-paced environment, ensuring you can work towards and achieve all weekly/monthly KPIs on overdue debts.