Reception Administrator – part time - 16hrs
Location – Northampton – outskirts
Salary - £12.00 per hour
Hours - Wednesday: 10:00 - 18:00, Friday: 12:00 - 20:00
We are partnering with a prestigious high-end private medical practice, dedicated to providing exceptional healthcare. As a close-knit team, our client values warmth, professionalism, and dedication in delivering top-notch service to their patients.
Our client is seeking a warm and personable Reception Administrator to join their team. As the first point of contact for their clients, you will play a crucial role in providing excellent customer service and ensuring smooth operations within their clinic.
Key Responsibilities
- Answering incoming calls and enquiries in a courteous and professional manner.
- Booking appointments, scheduling, and managing the appointment calendar effectively.
- Liaising with hospitals, laboratories, and other medical facilities on behalf of the practice.
- Speaking to patients and relaying medical results and information with empathy and discretion.
- Typing up medical documents, letters, and reports accurately and efficiently.
- Handling scanning tasks and maintaining digital records.
- Participating in general cleaning duties such as hoovering, dusting, and maintaining the cleanliness and appearance of the clinic.
- Collaborating with other team members to ensure seamless operations and exceptional patient experiences.
The Candidate
- Previous experience in a similar reception or administrative role, this role would also suit someone from a hospitality background who is used to provide 5 start service.
- An interest in social media and marketing would be an advantage
- Excellent communication skills with a warm, engaging, and empathetic demeanour.
- Strong organisational abilities and attention to detail.
- Proficiency in computer skills, including Microsoft Office
- Ability to multitask and prioritise tasks effectively in a fast-paced environment.
- Willingness to be flexible and assist with various tasks as needed.
- A positive attitude and a genuine passion for providing exceptional customer service.
- Due to the location of this role, you will need to have access to your own transport as it is not on a public transport route
- *Benefits:**
- Private medical care
- Access to onsite gym
- Discounts on services provided by the clinic