Customer Service Representative
Kettering Area
Hours - 39 hrs pw - Monday to Thursday 0830-1700, Friday 0830-1600
Salary - £25,500-£27,500 plus other benefits
Our client based near Kettering is recruiting an experienced Customer Service Representative on a permanent basis to administer and process sales enquiries and orders, and resolve all manner of customer complaints and queries efficiently and effectively. You will also be an internal contact for the regional Area Sales Manager, and provide sales support to Customers, External Sales teams and Production teams on company products and contribute to the overall delivery of revenue and profit for the company.
Key Responsibilities
Working as part of a team, alongside the Sales, Estimating, Technical, Production and Credit Control teams to deliver company projects. To strengthen relationships with customers who are regularly involved in projects and to identify new business opportunities to progress further.
- Be proactive on following up quotes within the region
- Correctly processing a high volume of customer orders in a timely, accurate and professional manner
- Dealing with an extremely high volume of incoming calls covering a diverse range of topics
- Handling/dealing with customer complaints and escalating them to Senior Management, where required
- Logging and resolving customer invoice queries relating to the sales ordering process and product quality
- Developing and maintaining excellent working relationships with Key Accounts
- Communicating with the company's external team
- Communicating with ‘third party' suppliers – eg. hauliers
- Dealing with the day to day customer service calls and requirements.
- Liaising with relevant departments to ensure a speedy delivery.
- Responding to verbal pricing requests and product information.
About you ...
- Previous experience within a Customer Services/ Office environment.
- Ability to work under pressure with an excellent attention to detail is a must.
- Good communication skills with a friendly approach are needed in a fast paced department with tight deadlines.
- Ability to prioritise work according to demand and work alongside Area Sales Managers' priorities to deliver customer service excellence.
- A knowledge of Construction product Sales Order Processing in a business to business environment ( desirable)
- Detailed product knowledge to assist customers - full product training will be provided
On offer is a competitive salary up to £27,500 plus other benefits to include salary sacrifice pension scheme, Cycle 2 Work Scheme, Benefits Hub ( discounts, rewards and perks on 1000s of brands), a health and wellbeing EAP. quarterly employee recognition scheme.
If interested, please apply here or call Kim to discuss further.