The Facilities Management (FM) team are responsible for all physical aspects of the building as well as managing Health & Safety compliance to ensure the building is a safe and comfortable workplace for the staff to work in. FM have an extensive list of responsibilities which range from completing practical FM tasks, upkeeping essential administration as well as managing FM related projects.
Job Purpose:
To manage and oversee all aspects of the facility's hard services, ensuring the effective operation and maintenance of the building's infrastructure, including HVAC, electrical, plumbing, and other critical systems. The Facilities Hard Services Lead ensures that all building systems operate efficiently, safely, and in compliance with regulations.
Key Responsibilities:
1. Maintenance Management
- Develop and implement preventive maintenance programs for all hard services.
- Oversee and manage the maintenance and repair of HVAC, electrical, plumbing, fire safety systems, and other mechanical systems.
- Conduct regular inspections and audits of building systems to ensure optimal performance.
2. Technical Oversight
- Provide technical expertise and guidance on all matters related to hard services.
- Ensure compliance with regulations, building safety standards.
- Keep up to date with the latest industry trends, technologies, and best practices.
- Implement and maintain technical documentation and maintenance records.
3. Project Management
- Plan and oversee hard services projects, including upgrades, renovations, and new installations.
- Develop project scopes, budgets, and timelines.
- Ensure projects are completed on time, within budget, and to specifications.
4. Vendor and Contract Management
- Identify, evaluate, and select external vendors and service providers for hard services.
- Negotiate and manage contracts and service agreements.
- Monitor vendor performance to ensure quality and adherence to specifications.
- Coordinate with procurement for purchasing necessary equipment and materials.
- Review hard service contracts are current and valid to the service required.
5. Budget and Cost Control
- Prepare and manage budgets for hard services operations and projects.
- Monitor and control expenditures to ensure cost effective operations.
- Identify opportunities for cost savings and efficiency improvements.
- Prepare financial reports and forecasts related to hard services.
6. Other specific tasks involvement
- Asset register management
- BMS systems
- Energy management
- Water hygiene
- Generator/Electrical services
- Mechanical
- Plumbing/ Drainage
- Fire Systems
- Lifts
- Leak detection
- Intruder alarms
- Door assets
- Condition/ Life Cycle Replacement Plans
- Work with HoF to develop and maintain M&E strategy
- Other tasks required by Head of Facilities
Skills and Qualifications
Experience:
- Minimum of 5 years of experience in building/ facilities management, with a focus on hard services.Proven experience in managing maintenance teams and overseeing technical systems.
Behavioural/ technical attributes
- Deep knowledge of HVAC, electrical, plumbing, and other mechanical systems.
- Proficiency in using facility management software and tools.
- Understanding of building safety regulations, and compliance requirements.
- Detail Oriented- Strong attention to detail to ensure all aspects of the facility's hard services are well maintained.
- Proactive- Ability to anticipate and address potential issues before they become problems.
- Problem Solver- Capable of finding effective solutions to complex technical problems.
- Team Player- Works well with others and fosters a collaborative work environment.
- Customer Service- Strong focus on providing excellent service to facility users and stakeholders.
- Time Management- Ability to manage time effectively and prioritise tasks.
- Ability to work under pressure.
- Exceptional decision making.
- Efficient IT skills (e.g. Excel/Word/Outlook etc.).
- Able to show leadership when required.
Beneficial Skills and Experience
- Reporting skills
- F-Gas qualification/HVAC qualification
- Electrical
- Plumbing
Weekend/ On-Call:
- Weekend shift on rotation
- On-call availability for emergencies and out of hours issues.