£30K/yr to £35K/yr
London, England
Permanent, Variable

Provisioning Agent Order Fulfilment Telecoms, IT

Posted by Reed.

Provisioning Agent | Order Fulfilment (Telecoms, IT)

You will be based in Croydon working onsite in a small, established team.

What are we looking for?

  • Ideally have experience of working in the telecoms and connectivity sector and have knowledge of BT / Openreach procedures.
  • Knowledge of TalkTalk, Virgin and Sky systems desirable
  • Provisioning / order fulfilment experience

Main responsibilities

  • Assisting with the provisioning and delivery of leased lines, broadband connections and number porting
  • Liaising with suppliers to ensure faults are handled in a timely manner
  • Interact with clients over tickets, emails and calls

Skills you will need or develop in this role:

  • The ability to demonstrate a keenness for the work.
  • Aid in the continual improvement of technologies
  • Provide clear verbal and written communication of technical topics to technical and nontechnical customers.
  • Willingness to see through support scenarios to the end.
  • Desire to expand knowledge across a wide portfolio of services, platforms and suppliers.
  • The ability to self-start and willingness to find answers.
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