£23K/yr
Sheffield, England
Permanent, Variable

Trainee Client Experience Administrator

Posted by EGRecruiting Ltd.

Do you possess some administration skills and are keen to start your career within Financial Services?

An Administrator is required to join a highly regarded and well-established Financial Services business in Sheffield, where employees are truly valued, supported and rewarded. Working within a team of 10, you will be required to provide a quality administration and support service to high net worth clients, allowing the Advisers to focus on the client relationships.

Training will be provided and responsibilities will include:-

  • Prepare personalised client packs for Advisers, prior to client meetings
  • Obtain information from providers on clients existing financial arrangements
  • Input all client information into the back-office system and ensure all tasks are recorded and acted upon within the agreed timescales
  • Upload the necessary documentation into the back-office system and scan other documents as required
  • Deal with client and provider correspondence
  • Ensure that the client file is compliant
  • Be responsible for scanning and archiving client files
  • To undertake any other duties commensurate with your grade, skills and experience
  • To participate in appropriate company and departmental training, competence and development initiatives.

Candidate Requirements:

  • Must have some administration experience
  • Excellent knowledge of Microsoft Office packages including Word, Excel and Outlook
  • Commitment to pass basic financial industry exam within 3 months of employment (internal exam)
  • Excellent organisational and prioritisation skills with the ability to handle multiple tasks, work to tight deadlines and stay focused under pressure
  • An articulate communicator
  • Outstanding telephone manner with the ability to build rapport quickly
  • Honesty, integrity and ability to maintain confidentiality
  • Hard working and responsive to the need to deliver a high-quality support service
  • Attention to detail and high standards of work
  • Team player but must be able to work independently and use own initiative

Benefits:

  • 35 hour week (Monday to Friday)
  • 25 days' holiday
  • Pension
  • DIS x4
  • Income Protection
  • Plus a superb range of flexi-benefits
  • Free parking

Qualifications

Recently qualified graduates however, consideration will be given to candidates at the start of their career holding 5 x GSCE (at level 4 and above)

Know someone who the above job would be a perfect fit for?

REFER THEM ...and receive £250 when they start in their new role!