Sales Coordinator
My client is a leading ventilation company providing solutions for energy efficiency and indoor climate. Based in Belfast, they are currently seeking a Sales Coordinator to join their team.
This is a Full-Time, Permanent Position.
With a salary of up to £25,000 per annum (dependent on experience).
Job Purpose:
You will be responsible for providing effective sales coordination & business administration duties for the business in the branch & sales area.
Essential Criteria:
- An NVQ 2 in Business Administration or Customer Service.
- Experience of order processing, quotations, admin experience or sales or customer service advisor would be preferable.
- Experience of working in a similar role/and or environment.
- Possess industry / product knowledge (not always essential as training will be given).
- IT proficient in the use of using Microsoft Office applications (to include the use of Excel, Word, Outlook and Explorer).
- Excellent communication skills both written and verbal – with the ability to communicate with stakeholders at all levels.
- Ability to manage and prioritise a busy workload while adhering to deadlines.
- Ability to work on your own initiative as well as part of a team.
Main Duties and Responsibilities:
- To receive and accurately process in accordance with Company procedures, customer's orders/enquiries, progressing them to completion and to the complete satisfaction of the customer.
- Purchase as necessary, from both internal/external suppliers.
- Liaise with other branches on items of stock transfers, both inwards and outwards, at all times attempting to keep these to a minimum.
- Liaise with other branches/departments on stock transfers/transferred orders, keeping the customer informed at all times.
- Accurately quote transport costs utilising both internal and external transportation and at all times attempting to maximise recovery of these costs.
- Liaise with your BM/other branches on customer delivery requirements to ensure the efficient and cost-effective transportation of sales orders.
- To keep customers informed at all times on items such as delivery, shortages and completions, ensuring complete customer satisfaction.
- Liaise with your regional BDM & BM regarding the pricing of quotations.
- At all times and in conjunction with your regional BDM & BM, maximise sales opportunities and business development within your area.
- Develop sales through "up / add on" selling at every opportunity.
- At all times and in conjunction with your regional BDM & BM, promote products and services.
- To ensure that all discount changes (within the current maximum discount structure) are amended on the system in accordance with Company procedures.
- Liaise with your BM on items of low stock to ensure that correct stock levels can be maintained.
- To liaise with the Company's Credit Control department on all items relating to customers credit accounts and trade counter cash sales.
- Complete daily duties in accordance with company procedures. Such duties shall include but not limited too; despatching, filing, updating "ship & despatch" dates, completion of other general office duties, quotation chasing and quotation log updating.
- Complete on time all month end procedures.
- Accurately handle cash and credit card payments associated with trade counter sales and to process such sales in accordance with Company procedures.