Job Reference: SEC/LG/21-08/1271
Job Title: Security Front of House
Location: Site Based Site Address: Copthall House, The Pavement, Grove Road, Sutton, Surrey Postcode: SM1 1DA
Salary / Pay Rate: £12.00 - 12.15
Hours per week: Monday, Tuesday, Wednesday, Thursday, Friday, Saturday - 15:00 - 23:30, 17:00 - 23:30 - 41.5 hours per week
Business Overview
Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.
Role Overview
A fantastic opportunity has arisen within OCS for a front of house Security Officer, who will work at our client's premises.
This role is pivotal to the success of the building operation as this person will act as the front of house for the management team.
The successful applicant will have experience of working in a reception environment and be well practiced in dealing with clients both over the telephone and in face-to-face situations.
We require officers to be SIA licenced – Security Guarding/Door Supervision
Benefits
- Wide range of retail discounts
- Discounted gym membership
- Join our Cycle to Work scheme
- Access to "CHROMA", our internal colleague-led diversity and inclusion community – join a committee or take part in our events
- Access to internal Mental Health First Aiders
- Immediate access to "Opportunity" our internal Learning and Development platform
- Required professional membership fees paid for
- Win monthly Atalian Servest Superstar Awards
Key Responsibilities:
- As an ambassador for us, you will be responsible for welcoming and recording all visitors and guests at the site in a highly professional and efficient manner.
- You will ensure that all visitors are made to feel special and experience an outstanding welcome to the site.
- To meet and greet all visitors promptly, using the correct protocols to ensure that each visitor feels special and cared for
- Ensure that an exceptional level of service is always maintained in reception areas and meeting suites, including contacting the meeting hosts
- Build and maintain a current, working knowledge of all policies, procedures, systems, and developments, as well as general information, to be able to provide staff and visitors with information as required
- Ensure that the telephone is answered in a timely and professional manner and transferred to the appropriate personnel or message are taken
- To maintain close working relationships with the relevant Building Management team and to coordinate efforts
About You:
- Applicants must have the right to work in the UK
- SIA Door Supervisor License is essential.
- CCTV License is ideal.
- Excellent verbal communication.
- Analytical thinking.
- Conflict Management training.
- Efficient and organised.
- Forward-thinking with a strong initiative.
- Understanding of technology and systems.
- A valid Frontline SIA
- First Aid certificate
- Previous experience in a similar role
- Must have excellent customer service skills
- Have knowledge of Assignment Instructions (AI's)
- Excellent written and verbal communication skills
- Customer/Client focused
- Must be able to work under pressure
- Basic computer literacy required
How to apply
If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply!
Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500! (T&Cs apply)
https://b/form/f3343c912a8643b69cfdc89dc2bbba8f