Hours of support are 8-6 Mon-Friday
There is weekend OT available at times for project related work.
To start ASAP - 30/12/2025 - Contract
£14.25 per hour - £18.13 per hour
Your new company
Our client supports companies on their journey to digital transformation. They deliver digital technology to some of the world's greatest organisations. They deliver full lifecycle maintenance services and on-site technical expertise covering a wide array of technology from workplace to network infrastructure and everything in between. They put productivity, operational efficiency, customer excellence and quality at the heart of everything they do. Their technology enabled mobilised teams to provide high quality, scalable expertise and support across a wide range of customers in the UK.
They are a company where people matter. They are diverse, flexible and open.
Your new role
The service you will work for manage Hardware, IMAC, and meeting rooms across a variety of products, including Dell and Apple. The Service will also help to transition to Modernising the Workplace. Assist with hardware faults and a 5-day SLA for IMAC tickets, parts and orders are managed and ordered.
Roles and Responsibilities
Users order or report faulty kit, and this generates a Remedy ticket that is actioned by an offsite Triage team who will add relevant parts or orders to be sent to site to action the said ticket. Engineers will be assigned tickets to fulfil these orders and fault reports; faulty or unused kit is then sent back to be processed. Engineers are expected to manage tickets assigned appropriately and arrange appointments with users to fulfil the tickets. This is done via the various tools available. Hours of support are 8-6 Mon-Friday; Working shifts 8-4, 9-5, 10-6 with a 30-minute break. There is weekend OT available at times for project related work.
What you'll get in return
Well-established onsite working environments; Diverse and Inclusive team; ethos and purpose-driven organisation; Opportunity to contract for a reputable and growing organisation.
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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