Join Our Team as a Pre-Litigation File Handling Assistant!
Location: Liverpool Office
Working Hours: 35 hours per week over 5 days - Hybrid working with only 1 day working in the office!
Job Purpose
Are you detail-oriented and passionate about supporting legal teams? As a Pre-Litigation File Handling Assistant, you'll play a crucial role in assisting our pre-lit casualty claims handling teams with a variety of essential tasks.
Amazing Benefits Await You at Keoghs!
Generous Holiday Allowance: Enjoy 25 days of holiday per year, with the opportunity to increase this with your length of service. Plus, you can buy or sell up to 3 days to suit your needs!
Comprehensive Health Coverage: Benefit from Family Cover Private Medical Insurance with Bupa. Start with single cover and opt for family cover within your first month.
Health and Wellbeing Support: Access the Simply Health Care Cash Plan, Critical Illness Cover, and PHI/Income Protection to ensure you and your loved ones are protected.
Financial Security: Secure your future with our pension contribution plan, offering 5% from employees and 3% from the employer.
Convenient Commuting: Take advantage of our Cycle to Work Scheme, Tech Scheme, Season Ticket Loan, and Car Parking Scheme to make your commute easier and more affordable.
Fitness and Lifestyle Perks: Stay active with Gym Flex and enjoy discounts at local retail outlets, online discount sites, and discounted Gourmet Society Membership.
Family Fun and Entertainment: Get discounted tickets for Merlin Attractions nationwide, making family outings more affordable and fun!
Peace of Mind: Our Death in Service benefit ensures your loved ones are taken care of.
Key Responsibilities
- Proactive Support: Assist pre-lit teams with tasks such as monitoring the MOJ Portal, inboxes, and maintaining spreadsheets.
- Claims Management: Complete new claim actions, handle CRU tasks, and support claims handlers via telephone and email.
- Administrative Duties: Raise low-value payments, assist with training, and onboard run-off work on various projects.
- Data Management: Maintain accurate data on our case management system and comply with client SLA's.
- Quality Assurance: Ensure high standards of service and productivity.
Essential Skills and Attributes
- Experience: 12 months of relevant admin/claims support experience.
- Attention to Detail: Excellent attention to detail and strong organisational skills.
- Communication: Good communication and telephone skills.
- Technical Skills: Proficiency in Excel.
- Client Care: Excellent client care and customer service skills.
- Task Management: Ability to manage a high volume of tasks efficiently.
- Team Player: Ability to work both independently and as part of a team.
Our Values
At Keoghs, our culture is focused on sustainability and success for our people and clients. Our four core values are at the heart of everything we do:
- We are Connected
- We are Dynamic
- We are Innovative
- We Succeed Together
If you're ready to join a dynamic and supportive team, apply now to become a part of Keoghs!