WE Talent is thrilled to assist our client in the exciting launch of a brand NEW showroom in Stevenage! As our client continues to expand their nationwide footprint, they are seeking a dynamic and experienced Showroom Manager to join their team and lead the operations at this new location. This is a fantastic opportunity to be part of a growing brand and contribute to the success of their latest venture.
Salary: £27,000
Location: Stevenage
Contract: Full-time permanent, 5-day week including weekend shifts
Are you ready to advance your retail career? Are you passionate about delivering excellent customer service and thrive on meaningful interactions with customers? Do you possess the natural ability to lead and inspire teams, ensuring that together, you achieve remarkable success in meeting targets? If so, WE Talent would like to speak to you!
The Showroom Manager will be responsible for overseeing the day-to-day operations of the showroom, ensuring an outstanding customer experience, and driving sales performance. This role requires a proactive leader who can manage a team, maintain high standards of visual merchandising, and develop strategies to achieve sales targets.
Responsibilities:
- Manage and lead a small team of showroom staff, providing training, support, and motivation.
- Ensure the showroom is visually appealing, maintaining high standards of presentation and cleanliness.
- Identifying areas of development by following market trends and making improvements where needed.
- Ensuring that your team have up to date product knowledge and greet every customer with warmth and patience.
- Develop and implement sales strategies to achieve and exceed sales targets using upselling / cross selling techniques.
- Monitor and analyse sales performance, preparing regular reports for senior management.
- Provide exceptional customer service, addressing customer inquiries and resolving any issues aiming for first time resolution.
- Communicate regularly with the head office and the network of Nationwide showrooms to share ideas and encourage best practice.
- Manage inventory levels, ensuring stock is accurately recorded and replenished.
- Handle administrative tasks, including staff rotas, payroll, and wage cost management.
- Following all policies and procedures
- Cashing up and banking
Requirements:
Proven experience as a Showroom Manager or in a similar retail management role.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced environment and manage multiple priorities.
Strong organisational skills and attention to detail.
Proficient in using Microsoft Office, Outlook, Word and Excel.
A customer-focused attitude with a passion for delivering exceptional service.
Ability to analyse sales data and develop strategies to improve performance.
Flexibility to work weekends, holidays, and extended hours as required.
- £27,000 basic salary plus on-target earnings (OTE including salary ranging up to £34k)
- Full-time hours - 40-hours a week over a 5-day working week that includes weekend work and may include bank holiday work
- 32-days annual leave (includes bank holidays) with extra days holiday for long-standing employees
- Employee assistance programme - 24-hour confidential helpline to support through any life issues (financial, legal, family, housing, alcohol, etc.)
- Access to our exclusive staff benefits platform
- Pay-day breakfast allowance and fresh fruit allowance every Wednesday
- Free on-site parking and free yearly flu jabs
- 25% discount on our products
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Store discount
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