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We are currently seeking an experienced and motivated Customer Service Representative to join our client's team within the Aftermarket environment. As a Customer Service Representative, you will play a crucial role in providing exceptional customer service and ensuring smooth operations for our client.
Summary:
- Start date: ASAP
- Duration: 6 months
- Location: Wolverhampton
- Pay Rate: £17.00 per hour
- Hours: 37 per week - Mon - Thurs 8 - 16.45 Fri 8 -12
Duties Include:
- Manage a portfolio of customers in the MRO as the primary point of contact.
- Enhance customer information, communications, and documentation to improve service levels.
- Proactively work within a multi-disciplined team to meet customer expectations and deadlines.
- Independently handle customer inquiries and complaints over the phone and email.
- Manage customer delivery requirements and ensure obligations are met.
- Provide follow-up and address more difficult inquiries and requests.
- Coordinate with internal teams to expedite or trace shipments.
- Resolve invoice queries to collect cash.
- Demonstrate adherence to organisational standards, policies, and procedures.
- Participate in continuous improvement initiatives to drive efficiency and effectiveness.
Requirements:
- Good practical knowledge and understanding of Aerospace industries.
- Experience with Customer Portals such as Exostar.
- Strong planning and organising skills with attention to detail.
- Excellent interpersonal and communication skills.
- Ability to empathetically communicate and manage customer expectations.
- Experience in SAP and Microsoft Office required.
If you enjoy working in a dynamic and customer-centric environment, we would love to hear from you. Join our client's team, where you will have the opportunity to make a real impact and contribute to their success. Apply now and become an integral part of their dedicated Customer Service team.
If you do not hear back after 5 working days, please assume that you have unfortunately been unsuccessful on this occasion.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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