Technical Sales Administrator
Rugby
£32,5000 - £33,000
Hours: Monday - Thursday 07:30 - 16:30
Friday 07:30 - 12:00
Parking is available on site
Our highly successful and established Client is looking to recruit an experienced customer service professional with a technical/engineering bias.
Responsibilities:
- Supporting the Business Development Manager and customer base
- Support the portfolio of products at all levels of the market
- Provision of the technical customer sales function and to be involved in the direct interaction with customers, handling queries and attending to customers specific requirements
- Efficiently create quotations for the portfolio of products ensuring technical compatibility, commercial viability and regulatory conformance.
- Technically evaluate incoming customer sales orders ensuring the product matches its intended purpose and use, and conforms to regulatory certification directives
- Develop relationships with strategic accounts and suppliers
- Communicate effectively with internal and external customers
- Be proactive in the identification and investigation of customer complaints
- Utilise the order management system to fully investigate specific customer orders (Sage 200 ERP)
- Develop a working technical knowledge of the product portfolio and certification
- Liaison and co-ordination with internal departments and other entities to ensure accurate technical information is delivered to the customer and internally to the shop floor.
- Contribute to customer service levels and strive to continually improve those levels and associated processes.
- Ensuring all work meets the appropriate standards and quality control criteria as set out by the company
- Complete any other duties that may be reasonably requested
Person Specification:
- Able to use the MS365 Suite of products
- Experience and Knowledge of CAD (Not essential)
- Previous experience within a similar technical customer service support role
- Ability to work on own initiative
Start date asap
Interview process will be two stage and will be with a panel