An exciting opportunity has arisen for a Customer Service Manager to join a well-established business based in Andover, Hampshire.
Salary - £30,000
Job type - Permanent
Working hours - Mon - Fri
Key skills required for a Customer Service Manager:
- Ideally, some knowledge of the Construction industry in the UK.
- Demonstrable experience leading and managing teams with a proven track record of people management skills.
- Adequate evidence of effective sales negotiation, customer relationship building, conflict resolution and handling customer complaints.
- Excellent customer service skills.
- An excellent telephone manner with a friendly and professional approach.
- Positive attitude.
- Good MS Office skills, in particular, Excel.
- Previous experience working in a fast-moving customer-focused role.
Key responsibilities of a Customer Service Manager:
- Ensuring the Customer Service team always provides a response to customers within agreed timeframes.
- Ensuring Customer Service department is run according to the ISO procedures manual.
- Checking and ensuring accuracy of all sales orders.
- Ensuring incoming telephone calls are answered within agreed timeframe.
- Taking verbal orders.
- Taking quotation enquiries, dealing with basic quotations and passing larger enquiries to the Project Team.
- Maintaining Customer Record filing using CRM relating to all interactions and transactions of customer service issues.
- Taking returns information, quoting pricing and handing over or providing details to the Operations team.
- Actively encouraging staff to promote the sales of special offer items.
- Ensuring all staff are fully aware of their responsibilities via initial induction and ongoing training and are kept up to date with relevant product training.
- Take responsibility for own development through Performance Management System.
- Provide coaching and support to ensure the Customer Service team are effective in their roles and motivated to achieve.
So if you are a Customer Service Manager, Customer Support Team Lead, Supervisor, or similar, and are looking for a varied role where no two days are the same then please apply now!
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