Junior Professional Services Engineer
£27,000 - £32,000
Hybrid Oxfordshire
This is a great opportunity for someone to work within a fast paced, energetic and fun company with a modern culture and opportunity for huge amounts of future career growth.
This role offers a pathway from onsite support to becoming a full-fledged Professional Services Engineer. You'll begin by shadowing senior engineers, developing the skills necessary to deliver projects independently.
Key Responsibilities:
Onsite Helpdesk Support:
- Resolve IT issues on-site when remote support isn't possible.
- Manage and escalate incident tickets, ensuring timely resolutions.
- Maintain desktop asset registers and configurations.
- Collaborate with clients and 3rd party vendors.
Professional Services:
- Lead and deliver 1-2 projects monthly.
- Collaborate with project managers to adhere to project plans.
- Create and manage detailed Scope of Work (SOW) documents.
- Ensure project completion within scope and timeframe.
Person Specification:
- Proficiency in Windows OS, MacOS, Active Directory, Exchange, Office365, NTFS permissions, and basic networking.
- Driving license and own transport required
- Strong communication, troubleshooting, and client service skills.
- Professional, positive, and adaptable.
- Team player with a proactive approach to problem-solving.
- Ability to work independently under pressure.