Are you a travel professional looking for a new challenge? Have you got admin and operational experience within the Travel Industry? A specialist tour operator based in Bristol is looking for a Travel Operations Specialist to provide excellent support service to their clients. You'll play a vital role in making sure that all the services are booked appropriately, and you will generate final travel documents for clients. This is an excellent opportunity to be part of a growing specialist company that offers an excellent base salary plus bonuses and company benefits.
DUTIES:
? Confirm travel arrangements (e.g., accommodation, restaurants, activities, excursions, guides, transportation, etc) using phone, e-mail, e-Fax, and online reservation systems
? Utilise our 'Master Planner' to monitor, book, and schedule our Insiders (Tour Leaders) and freelance tour leaders as required for tailor made trips
? Maintain strong, mutually beneficial relationships with our suppliers and external partners to secure the delivery of our trips
? Input relevant and accurate reservation details into Axum to ensure smooth generation of Info Packs for clients and reliable information for Travel Consultants
? Accurately record costs of services in Axum, liaising with the Finance Team so supplier invoice payments and refund transactions can proceed smoothly
? Check final travel documents (Info-Pack) with the tickets and package the deliverables with the accompanying welcome letter for our clients prior to their arrival
? Monitor shared inboxes to assist our Sales teams with queries, issues and requests
? Conduct quality control of Group Tour bookings, planning tasks, sending reminders, checking client arrangements and altering client documents
EXPERIENCE REQUIRED:
? Passion for Japan/Asia as a travel destination - With a desire to help others discover the country
? Strong geographical and logistical understanding of Japan and our core destinations
? Familiarity with the processes involved in confirming a wide range of travel arrangements
? Well-developed problem-solving skills
? Independence and organisation - Ability to able to handle a volume of complex tasks simultaneously
? A high level of productivity and accuracy
? High quality communication/interpersonal skills in emails, in-person and on the phone
? Proficiency in MS Office (Excel, Word, Power Point, Outlook, Teams and SharePoint)
SALARY:
Base salary of £25 - 27k plus annual discretionary bonus related to company and individual performance. You will also be offered excellent holiday allowance, pension contribution and hybrid working once trained.
TO APPLY:
Please send your CV to or follow the link TO APPLY - For further information please call Suzanne at Travel Trade Recruitment on .