We are currently looking for a 1st Line Support Engineer to join our busy Helpdesk Team and to support our customers applications and Virtual environments.
Key Responsibilities
- Investigating, troubleshooting and logging technical Issues.
- Responding to IT issues and resolving them quickly.
- Creating and setting up new user accounts.
- Password resets and other account changes.
- Monitoring systems to ensure customers have the best experience.
- Answering calls that come in to the helpdesk and ensuring these are escalated to right team if required.
- Perform proactive maintenance using our in-house monitoring system.
Key Qualifications
- Strong people skills and a knack for problem solving.
- Ability to maintain composure and customer focus while troubleshooting and solving technical issues.
- Success in team environments, demonstrating shared responsibility and accountability with other team members.
- Understanding the importance of IT security and adhering to policies and processes.
- At least 1 years IT Support experience
Key Technical requirements
You will need the following:
- Windows Server including Active Directory
- Microsoft Office Applications including Outlook
- Antivirus Experience or troubleshooting
- Basic Networking including DNS
- Desktop Support with Printers
Bonus Experience
- SQL - Basic understanding Backups / restores
- SaaS environments like Office365
- Virtual environments like Hyper-V
- Accounting Application like Sage, IRIS, Digita and CCH
The role is varied and on the job training will be provided.
This is a fast paced environment with new things to learn and opportunity to progress.
Location: Home working
Salary: Dependent on experience
Holidays: 22 days per year plus Banks, plus additional 2 days per year, max 28
Job Types: Full-time, Permanent
Pay: up to £24,000.00 per year