CASE Overview
Are you a highly motivated individual with a passion for helping others? We are seeking an enthusiastic and reliable ESC Assistant to join our dedicated Emergency Services Centre (ESC) team. You will play a crucial role in ensuring the smooth operation of our busy Control Room, providing vital administrative support and handling essential communication channels.
Key Responsibilities
Administrative Support: Provide comprehensive administrative assistance to the ESC service area and management team.
Customer Interaction: Engage with customers, internal departments, and external agencies daily via telephone and various computer systems.
CCTV Monitoring: Assist in the monitoring of closed-circuit television (CCTV) systems.
HEARS Coordination: Support the coordination of responses for the Home Emergency Alarms Response Service (HEARS).
Out-of-Hours Calls: Handle out-of-hours calls from the public and external bodies, ensuring timely and effective responses.
Day-to-Day Activities
Manage all administrative tasks related to the HEARS service.
Maintain accurate records and ensure the efficient use of computer systems.
Provide exceptional customer service through professional and courteous telephone communication.
About You
Qualifications: Educated to GCSE level (or equivalent) with qualifications in Maths and English.
Experience: Previous experience in an administrative role is essential, with significant experience in call handling.
Skills: Excellent telephone manner, strong organisational abilities, and proficiency in using various computer systems.
Attributes: Enthusiastic, reliable, and capable of working effectively within a team environment.
Why Join Us?
This is an excellent opportunity to be part of a crucial sector that provides essential services impacting the safety and well-being of the community. We offer a supportive work environment where you can develop your skills and make a meaningful contribution.
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Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.