Reed Financial Services are pleased to be representing an award-winning Financial Planning and Wealth Management firm. They seek to add a Consultant Support to their growing team on a salary paying up to £35k per annum. This role will involve undertaking a lead support role to the Employee Benefits Consultants and Directors to ensure clients receive a consistent high level of service and support.
Key Responsibilities:
- Manage the volume and prioritisation of work
- Delivering a higher standard of service than competitors to retain clients and exceed the expectations of new clients
- Ensure a clear audit trail is maintained for all client records
- Ensure timely delivery of employee benefits scheme processing for group risk, group private medical insurance and other schemes/policies as required
- Provide administrative support for new, existing and complex schemes
- Manage Auto-Enrolment compliance for all pension schemes
- Manage annual renewal and market reviews for all existing group risk schemes
- Prioritise and process claims and keep client and consultant up to date with progress
- Ensure bespoke compliance documents are accurate and up to date
- Process monthly payments, ensuring that the contributions are correct
- Organise and prepare for client governance and pre-renewal meetings
- Complete follow-up actions from client meetings in line with instructions from consultant, liaising with both client, insurer and pension provider as required
- Check and issue policy documentation
- Assist clients with the implementation of Employee Assistance programmes
- Prepare Employee Announcement Letters for new and existing schemes
- Keep Corporate Spreadsheet up to date
- Draft proposition documents, reports and presentations for consultants
- Provide feedback to consultants, keeping them up to date
- Ensure IO is up to date and opportunities are added and maintained regularly and correctly, in consultation with the Employment Benefit Consultant/Director
- Liaise with consultants and clients to ensure all contractual obligations are fulfilled
- Support, train and develop junior team members to enable them to undertake tasks that will benefit the team and ultimately the client
- Undertake project activity to ensure the efficient running of the office e.g. streamlining processes and documents, create framework for checking work, ensure templates/documents are correct and in the right place, workflow management.
- Maintain and update my talent development record, via their company App, ensuring my objectives are up to date and impact of any training is recorded
Essential Experience:
- R01 Regulation and Ethics and GR1 Group Risk Qualifications
- Good understanding of companies' systems and processes for EB
- Providing accurate and timely administration support
- Mandatory compliance training group
- Knowledge of pensions, group risk and healthcare, group pensions administration, automatic enrolment duties, group life, group income protection and group critical illness schemes and employee assistance programmes
- Business protection
- Insurer offers
- Pension provider systems
- Attention to detail/accuracy
- Computer literate and data management
- Analytical
- Good organisation and prioritisation skills
- Time management
- Ability to build and maintain relationships
- Communication – written and verbal
Desirable:
- R04 Pension and Retirement Planning
- Progressing towards the Diploma in insurance
- Knowledge of products and services advise on
- IO