To undertake caretaker duties including cleaning and other estate duties in partnership with the needs of residents and in accordance with management direction.
Working flexibly, alone, or with other caretakers to provide an excellent caretaker service on estates as circumstances require.
- Reporting to the Estate Services Co-ordinator (ESC) and the Quality Assurance Officers (QAOs) who assist the ESC in caretaker management. Also liaising with management and staff at the Area Offices.
- The completion of daily management control information and other documentation as required.
- Keeping records of complaints made by tenants and reporting cases of fire, burglary, flood and other important incidents to the Area Office / Housing Department as required.
- Reporting the contravention of tenancy regulations by tenants.
- Reporting of abandoned vehicles/illegal parking on the estates and liaising with Estate Service Officers and contractors as necessary.
- Maintaining the lighting of communal areas.
- Keeping keys for communal parts, meter cupboard, vacant dwellings, vacant pram sheds, etc.
- Taking appropriate action in respect of repairs or damage in cases of emergency, including the calling out of police, fire and ambulance services etc. during normal working hours.
- To maintain clean and tidy assigned lodges at the allocated patches.
- Custody of an overall responsibility for the estate stores, tools, plant and equipment at the allocated patch
- To carry out minor repairs to communal areas as directed or as required in accordance with Health and Safety requirements
- To report and remove offensive graffiti as directed within agreed timescales
- To use appropriate tools as directed, to control weed growth on estates and to ensure that sweeping is done in such a way so that hard-standing areas have little or no accumulation of detritus, which promotes weed growth
- To keep shrub beds and grass areas / lawns free of litter.
- Establishing and maintaining a good relationship with tenants on behalf of Islington Council, giving advice and assistance especially to older people and those with disabilities, dealing with complaints, problems, etc, referring outstanding issues to the Area Office or other designated Housing Department officers
- Attendance at the designated Area Office during weekday-on-duty periods as directed.
- To report and remove where possible lumber to designated collection points on estates on daily basis.