Job Opportunity: Customer Care Advisor
The company seeks a Customer Care Advisor to represent their brand. Ideal candidates thrive in lively environments and have a bubbly personality, with a positive attitude.
Key Responsibilities:
- Respond to customer queries via email, phone, and other channels with friendly, professional service.
- Meet KPIs and team SLAs.
- Make outbound calls to current and past customers.
- Develop and improve processes.
- Provide product advice and up sell.
- Troubleshoot with customers.
- Perform administrative tasks.
- Contribute to a positive team spirit.
Skills & Experience Required:
- Experience in a fast-paced Customer Care environment with attention to detail.
- Team player with a "can-do" attitude.
- Passionate about excellent customer care.
- Confident, professional telephone manner.
- Self-motivated and proactive.
- Good time management and relationship-building skills.
- Excellent IT skills (Microsoft Word, Excel, Outlook, Internet). Training for in-house systems provided.
- CRM system experience preferred but not essential.
This role offers a unique opportunity to be part of a passionate and ambitious team, going beyond regular customer care.
Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.
Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.
If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.
Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.