As a Senior Customer Success Manager you will have a key strategic role within reed.co.uk. You will be responsible for providing market leading service and will ensure that our clients receive maximum value from their investment. You will enable them to fully leverage their subscriptions and services on an ongoing basis.
**Key Responsibilities
- Building strong credible relationships with our clients by supporting them to optimise and maximise their return on investment (ROI) from our offering
- Analysing and monitoring customer data to draw insights and optimisation's
- Actively organising and managing operational and strategic business reviews with your customers
- Monitoring and measuring customer satisfaction and taking proactive action to remedy any concerns
- Continually improving your knowledge of both reed.co.uk offerings and the customer's business/industry to ensure that you are delivering the best possible service
- Liaising with internal teams to ensure client needs are being met
**Skills and Experience
- Capability to communicate effectively across a range of methods including excellent presentation skills
- Ability to digest data and relay it to customers in a clear and concise way
- Proactive, positive, self-starter and team player with a skill of continually improving processes
- Track record of working in a customer-facing environment and developing initiatives to ensure or improve upon a customer's ROI
- Strategic mindset, while providing consistent and high level customer satisfaction and retention in a fast-paced environment.
Benefits
- Hybrid working as standard
- 25 days annual leave plus bank holidays
- Flexible holiday scheme
- Paid time off to move home
- Contributory pension scheme
- Enhanced family leave benefits
- Insurance benefits including life assurance
- Love Mondays events
- Discount scheme including gyms and popular retailers
- Range of wellbeing and mental health support avenues
- Newly refurbished office in a fantastic location, with countless bars, restaurants and theatres right on the doorstep.