Our client is a leading independent equipment hire company in the Northwest, with Depots strategically located across the region. You will play a crucial role in driving sales, fostering strong customer relationships, and managing a diverse range of responsibilities.
Key Duties:
- Work collaboratively with depot staff, customers, other depots, workshops, and sales teams.
- Maximise sales opportunities for the depot and the wider group.
- Ensure all products hired to customers are safe and properly tested according to company procedures.
- Deliver outstanding customer service by answering phones promptly, handling inquiries, and processing orders efficiently.
- Assist customers at the depot counter, providing swift and accurate responses to their needs.
- Take and process orders, ensuring they are completed accurately and on time.
- Coordinate delivery and collection of orders according to customer requirements.
- Manage IT system inputs and paperwork related to on-hires, off-hires, and stock transfers.
- Develop and maintain knowledge of depot equipment for hire/sale, including accessories, safety, and test & run requirements.
- Notify the Depot Manager of any necessary equipment repairs and maintenance.
- Handle cash transactions securely.
- Maintain a tidy and organized depot, especially the hire desk area.
- Perform additional tasks and duties as needed.
Qualifications and Skills:
- Excellent communication and sales abilities.
- Strong organisational skills to manage hire contracts effectively and resolve issues.
- Proficiency in literacy, numeracy, and computer use.
- Superior customer service skills with a confident, professional, and outgoing demeanor.
- Passion for sales and confidence in your capabilities.
- Experience in telephone-based sales and customer-facing service.
- Outstanding telephone manner and ability to build rapport with customers.
- Strong administrative skills and computer literacy.
- Awareness of manual handling procedures.