Property Assistant- £28,500- London, W10
The Role
Do you possess at least 1 years' experience working in a property department? Are you naturally customer-focused and able to deliver friendly and efficient service to customers, staff and tenants alike? If so, we have an exciting opportunity for you.
The Westway Trust is a unique charity that stewards the resources of 23 acres of space under the Westway A40. We are seeking a highly organised and computer literate Property Assistant to join our growing team.
You will play a crucial part in ensuring the smooth functioning of our property team. From administrative support to customer service, all duties are aimed at maintaining our property portfolio to the highest standards.
If you're looking for a rewarding career opportunity, join us in our mission to maintain and enhance our property portfolio with care and efficiency.
Key Responsibilities:
- Provide efficient and effective administrative support across the Property team, including daily active filing, archiving, photocopying, scanning and record keeping.
- Initial point of contact for enquiries to the Property team.
- Provide a responsive customer service handling system to record such enquiries.
- Monitor and provide an initial response to incoming emails/voicemail messages to the Head of Property & Estates, in an efficient and timely manner. Post Property Assistant Reports to Head of Property & Estates.
- Coordinating the general day to day activities of the Head of Property & Estates in relation to emails, post and voicemails.
- Assisting in the preparation and maintenance of property particulars, void reports and reviewing property marketing websites for current information.
- Regular visits to Trust premises to record any Health and Safety/Fire Risk Assessment breaches and reporting these to the appropriate Facilities Management team member.
- Assist with attending Unit Base Parking/Filming/Events on the estate and recording any infringements of agreements on site and notifying appropriate team member for further follow on action.
- Preparing notification details for relevant authorities for entry and exit of tenants - rates, utilities etc.
- Assisting with servicing property meetings (i.e. circulating papers, co-ordinating actions where required).
- Other assigned duties.
The Company
Westway Trust is a dynamic and forward-thinking charity located in the heart of Portobello, West London. Established as a beacon of community-driven change, the Westway Trust is rooted in the heart of North Kensington. As a Westway Trust employee, you will have the opportunity to work in a dynamic and fulfilling environment while making a meaningful difference.
The Person
- A minimum of one year's experience in a busy property department.
- A broad understanding of commercial property or demonstrable experience of transferable skills if you are from a different sector.
- Customer focused, with the ability to provide a friendly and efficient service to customers, staff and tenants.
- Good time management and organisational skills and the ability to work under pressure with changing priorities.
- IT experience of management software.
- Proficient at managing databases and programmes and creating and managing spreadsheets with a high level of presentation skills and attention to detail.
- High level IT skills and experience of using MS Office (Word, Excel, PowerPoint)
- A keen eye for detail and presentation in all aspects of work.
- A personable and collaborative approach, with experience of developing and maintaining positive relationships with a range of stakeholders.
- Good communication skills, orally and in writing.