Position
: Housing Disrepair Solicitor
Location
: Manchester City Centre
Job Responsibilities
:
- Case Management: Manage a caseload of approximately 60 housing disrepair cases. Previous experience in handling similar matters is essential.
- Client Management: Maintain client records and communications through Proclaim and Zoho Case Management systems. Ensure clients are updated from the initial enquiry to case resolution.
- Liaison: Work with disrepair surveyors, associations, housing providers, including city councils. Instruct experts and counsel as necessary.
- Client Care: Provide exceptional client service, showing empathy, particularly for vulnerable or distressed clients.
- Business Development: Assist in the growth of the department, contributing to its ongoing development.
- Time Management: Exhibit excellent organizational and communication skills, both internally and externally.
Qualifications & Skills
:
- Experience: Previous housing disrepair case handling experience is required.
- Client Focused: Strong client service skills with a duty of care.
- Communication: Clear, prompt communication is essential, both within the team and with clients.
- Empathy: A caring, empathetic approach, particularly when dealing with vulnerable clients.
Benefits
:
- Salary: Competitive salary + bonus (dependent on experience).
- Flexibility: Flexitime and birthday privilege.
- Holidays: 24 days annual leave with a holiday buy scheme.
- Appraisals & Training: Annual appraisals and bespoke training opportunities.
- Location: Convenient city centre location.
- Development: Opportunities for growth and advancement.
- Additional Perks: Employee assistance program and pension scheme.
This role offers a blend of client interaction, case management, and professional growth, making it a great opportunity for those with housing disrepair experience looking to join a supportive, thriving firm.