Freightserve recruitment are looking for a Time Critical Delivery Agent to work a permanent Monday - Friday 6.30pm - 3am shift. The company are a major Freight Forwarder based in the Heathrow area.
This role demands precision and dedication to ensure procedures are followed seamlessly. Answering calls with a professional touch, taking client orders with expertise, and keeping clients informed on every detail, you'll be the linchpin in maintaining and enhancing customer satisfaction. Navigate through the complexities of international logistics, build lasting client relationships, and demonstrate a "can do" attitude. Join us in shaping the future of logistics, where each day brings new challenges and opportunities!
Your responsibilities:-
- Responding in a timely and professional manner to time sensitive shipping requests
- Familiarising yourself with all special services we can offer to ensure customers are given all options available
- Establishing the best transport solution (Express, Hand carry or Road)
- Completing customs checks
- Taking booking details, arranging collections/deliveries
- Providing quotations and gaining 3rd party costings
- Tracing and tracking of all shipments and keeping customers up to date proactively (which includes flight and customs delays, proof of deliveries, charges, resolutions, etc)
- Demonstrating a "can do" attitude and show that you are prepared to go the extra mile for the customer
- Extensive experience within the Airfreight industry, specifically dealing with time sensitive shipments
- Outstanding customer service, influencing and consultative skills
- Ability to work in a high-pressured environment
- Excellent written and verbal communication and negotiation skills in English
- Confident in using computer applications
- Good at establishing working relationships and developing personal contacts
- Good analytical and commercial awareness
- Self-motivated with good judgement and decision making qualities
Experience Required:-
- Extensive experience within the Airfreight industry, specifically dealing with time sensitive shipments
- Outstanding customer service, influencing and consultative skills
- Ability to work in a high-pressured environment
- Excellent written and verbal communication and negotiation skills in English
- Confident in using computer applications
- Good at establishing working relationships and developing personal contacts
- Good analytical and commercial awareness
- Self-motivated with good judgement and decision making qualities
Position is based on a Monday - Friday 06:30pm - 03:00am basis.
The position will be remote, once fully trained (2 - 3 months).
As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.