Crimson Tide mpro Limitedhas an exciting opportunity available for a Product Development Support Specialist to join our team based in Tunbridge Wells, Kent. You will join us on a full-time, permanent basis and in return, you will receive a competitive salary of £25,000-£30,000 per annum, depending on experience.
This role is hybrid, with 3 days in the office weekly.
Crimson Tide plc is an AIM listed company that provides mpro5, the process management app, for businesses such as Tesco, Morrisons, the NHS, and Chartwells. Sold on a subscription basis, mpro5 enables substantial productivity gains and cost savings for clients.
Benefits include:
- Generous holiday allowance
- Medical insurance
- Enhanced optical and dental care
- Pension scheme
- Monthly Perkbox credits
- Cycle scheme
- EV car scheme
- Birthday day off
- and other in-office treats...
Responsibilities as our Product Development Support Specialist include:
This is a varied role that will depend on the requirements and activities of the team but will broadly encompass the below responsibilities.
User Stories and Acceptance Criteria:
- Write clear, concise, and comprehensive user stories and acceptance criteria for new features and enhancements.
- Collaborate with product managers, developers, and stakeholders to ensure user stories are well-understood and actionable.
Product and Customer Research:
- Conduct research to gather insights on customer needs, market trends, and competitive landscape.
- Analyse customer feedback and usage data to inform product decisions and improvements.
Feature Review and Documentation:
- Review and validate features against acceptance criteria to ensure they meet quality standards.
- Document features, manage tickets, and contribute to release notes.
Organising and Documenting Feature Workshops:
- Plan and facilitate feature workshops to gather requirements and feedback from stakeholders.
- Document outcomes and action items from workshops to guide development efforts.
Product Presentations:
- Prepare and deliver product presentations to internal teams and external stakeholders.
- Communicate research, feature and release updates effectively.
Market Research/Analysis and Documentation:
- Conduct market research to identify industry trends, emerging technologies, and competitive products.
- Document research findings and provide actionable insights to the product team.
Industries and Technologies:
- Conduct in-depth analysis of various industries to identify opportunities for product enhancement.
- Stay informed about the latest technologies relevant to process management and SaaS.
Competitor Analysis:
- Monitor and analyse competitors' products, features, and strategies.
- Provide detailed reports on competitive positioning and recommend strategic actions.
What makes you our ideal Product Development Support Specialist?
- Bachelor's degree in Business, Marketing, Computer Science, or a related field.
- An understanding of software development processes.
- Excellent written and verbal communication skills.
- Proficiency in using project management and collaboration tools (e.g., Jira, Confluence, Trello).
- Strong analytical and problem-solving skills.
- Ability to work independently and manage multiple tasks simultaneously.
Why Us:
Crimson Tide was recognised in The Times Best Places to Work 2024 for being a "software developer who ensures staff have the resources they need, with flexible hours, hybrid working, leadership and management training, health cover and enhanced maternity, paternity and adoption leave."
Click ‘Apply' now to find out more about our Product Development Support Specialist position!
Crimson Tide is an equal opportunities employer. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.