ROLE: Private Client Solicitor
LOCATION: Alsager - Cheshire
SALARY: DOE
Reporting directly to the Head of Department within the Private Client team the role is to
develop and handle a full caseload of private client files for clients. Responsible for the
performance and effectiveness of any staff reporting, ensure personally and the team
delivers targets, provides excellent customer service and at all times complies with the
firm's procedures as well as meeting professional standards
KEY RESPONSIBILITIES
- Ensure the delivery of excellent customer service to all clients including good
communication, timely response to correspondence and proactive management
of client work.
- Ensure personal and team compliance with professional conduct rules and
internal policies and procedures.
- Manage financial aspects of client work effectively and work within parameters
communicated in relation to write offs.
- To ensure that personal development is sustained.
- To ensure achievement of financial billing targets for client work are achieved for
your team.
- To ensure achievement of billing and gross profit targets for your team.
- Meet targets for recovery of cash from clients for your team.
- Ensure personal and team manages files in a manner at all times consistent with
any SLAs agreed with referrers of work
- Deliver effective supervision to any staff reporting in to you. Complete file
reviews, on schedule, for any fee earners requested.
- Ensure that new matter opening targets are met for your team
- Participate regularly in business development activities to stimulate growth in
caseload.
- Ensure personally and team conversion of enquiries into new business. Achieving
conversion targets and working with others and business development
personally and ensuring all of the team captures data relating to enquiry
handling in a manner consistent with the firm's internal procedures and
communication of this data to the Business Development Manager.
- Be proactive in assisting the firm sell more services to existing clients directly or
through cross selling.
- To ensure both you and the team are proficient in the effective use of the
practice and case management system and any other technologies implemented
to deliver personal and firm objectives.
- Ensure the integrity of data for contacts, clients and matters which your team
work on.