MAIN PURPOSE OF THE ROLE
To provide administrative support to the running of the electoral services office.
MAIN DUTIES AND RESPONSIBILITIES
- To deal with incoming, outgoing and internal post (including envelope stuffing when necessary)
- Data entry and processing of electoral registration forms using bespoke software
- Filing of postal vote applications and other documentation
- Scanning, photocopying, emailing and shredding documents
- Use data on Excel spreadsheets to update information held on the register of electors
- Checking of work to ensure accurate record keeping
- To deal with basic queries from members of the public in person, via the telephone and by email (if required)
- Supporting the electoral services team with the preparation of stationery and equipment needed to deliver elections
SKILLS AND KNOWLEDGE
- Good data entry skills
- Have excellent attention to detail
- Good IT skills with up to date knowledge of Word, Excel, Google Mail and databases
- Good communication skills with clear spoken English and neat handwriting
- Knowledge of customer care and an ability to deal professionally with electors both in person and over the phone
- Able to work flexibly within a team providing support where needed
- Able to follow procedures and work to deadlines
- Able to understand and respect the importance of confidentiality, both within and outside the workplace
- Able to understand the importance of being punctual and the impact absence has on the effectiveness of the team