Travel Customer Services Represenative Ski
Base Salary £29,000 + Great Benefits
Fully remote within the UK
Our client is a travel technology-based ski company who provide a fully integrated self service platform capable of booking an entire bespoke ski trip.
The platform empowers customers to plan, compare, book, and fully customize their ski holiday by providing real-time prices and availability for millions of ski trip combinations including accommodations, flights, transfers, ski passes, ski gear, and ski lessons.
They are now recruiting for Travel Customer Service Representatives to join initially on a 6-month contract with a view to go permanent.
Candidates must have previous customer services experience gained within the travel industry; this is essential.
The roles are offered on a fully remote basis within the UK with a rotating shift work schedule, including weekends and evenings.
Travel Customer Service Representative Responsibilities:
Take ownership of client's onboarding, professional services, and consulting to ensure a unique customer experience.
Serve as the main point of contact for our customers throughout their journey
Pre-booking advice on where and how to book a ski trip.
Post-booking support according to customers' needs.
Support during the trip to give a great customer experience.
Liaise between customers and suppliers for requests, complaints, and updates
Travel Customer Service Representative Experience Required:
Previous customer service experience gained within the travel industry is essential
Experience working with support and CRM systems
Preferably In-Resort team experience
Excellent written and verbal communication skills.
Strong technical skills and self-learning ability to understand multi-platform systems.
Ski experience is not essential but an advantage.
Travel Customer Service Representative Salary and Benefits
Base Salary of £29,000
Fully Remote
22 days annual leave
Pension
To apply for this Travel Customer Services Representative role, please email me your CV and a member of the team will be in contact to discuss your application.