Join a leading technology and communications provider delivering cutting-edge cloud, connectivity, cybersecurity, and IT support solutions. We're looking for a motivated 1st Line Network Engineer to join our dynamic team supporting key public sector clients.
The Role
As a 1st Line Network Engineer, you'll be the first point of contact for technical issues—diagnosing, resolving, or escalating incidents and service requests. You'll work within SLAs to deliver an exceptional customer experience, maintain accurate documentation, and support a broad range of network technologies.
Key Responsibilities
- Respond to customer issues via phone, email, and remote tools
- Troubleshoot network and connectivity issues across various technologies
- Prioritise and manage tickets to meet SLAs
- Keep customers informed throughout the resolution process
- Maintain clear and accurate documentation
- Liaise with third-party vendors when needed
What We're Looking For
- Previous IT support experience with diagnostics across network systems
- Knowledge of Cisco routing, switching, and wireless (Catalyst, ISR, etc.)
- Understanding of TCP/IP, DNS, DHCP
- Familiarity with monitoring tools like PRTG, Auvik, or LogicMonitor
- Strong communication, problem-solving, and time management skills
- Experience with ticketing systems (e.g., ServiceNow a plus)
- Relevant certifications are a bonus
Why Join Us?
- Work with a passionate, skilled team in a fast-moving tech environment
- Develop your expertise with continuous learning and development support
- Be part of a company that values innovation, trust, and customer excellence