Infrastructure Specialist
City of London
Salary range £65,000 - £75,000
Seeking expertise in Cloud-based solutions (AWS), Commvault, Microsoft technologies (Windows Server, Active Directory, SQL Server, Microsoft 365), VMware, and a range of technology stacks.
Knowledge of DevOps principles (Terraform, Ansible) is a plus.
THE ROLE
- to plan, design, develop, and launch efficient operational systems to support core organisational functions; this includes IT Projects, Continual Service Improvement, and BAU activities.
- help identify, communicate, and resolve systems issues to maximise the benefit of the IT environments.
- assist in the strategic design and implementation of the core infrastructure to ensure its high availability as well as own and manage service improvement plans.
- 3rd line IT support and act upon and resolve incidents escalated to the team in a timely manner.
- operate with minimal service outages and service distribution.
- required to work unsocial hours when requested and participate in the existing 'on-call' rota to support outside normal office hours.
- required to transfer and share their knowledge across other support teams.
- act as technical lead for core infrastructure change requests
SKILLS
- Excellent knowledge of Microsoft technologies including Windows Server, Active Directory and ideally SQL Server and/or Microsoft 365.
- Excellent knowledge of VMware.
- Working knowledge of cloud-based solutions such as AWS and Azure.
- Previous experience working with a variety of technology stacks for compute, storage, virtualisation and network products ideally consisting of Cisco UCS, HP Nimble, Pure, and others
- Working knowledge of DevOps principals and technologies such as Terraform and Ansible, and scripting languages such as Python, YAML and Powershell would be advantageous.
- Meticulous attention to detail and a systematic logical approach to problem solving with a pragmatic approach when necessary.
- Proven experience of backup/restore packages, advantageous to previously have used CommVault.
- Demonstrates commitment to quality, service and problem management.
- Demonstrable and highly developed problem-solving skills across multiple areas of infrastructure. Skills &
- Behaviours:
- Willing to participate in shift-based rota.
- Must be a team player and take ownership of customer issues when required to.
- Ability to produce documentation to a high standard and understand the importance of sharing knowledge with support teams at different levels.
- Troubleshoot in a logical manner and will be pro-active in your approach, being able to spot potential problems, escalate and react as necessary.
- Strong interpersonal and communication skills.
- Excellent time management and attention to detail is essential.
Infrastructure Specialist
City of London
Salary range £65,000 - £75,000
Seeking expertise in Cloud-based solutions (AWS), Commvault, Microsoft technologies (Windows Server, Active Directory, SQL Server, Microsoft 365), VMware, and a range of technology stacks.
Knowledge of DevOps principles (Terraform, Ansible) is a plus.