Job Title: Business Support Officer (Housing)
Location: Hybrid - working 2 days office/ 3 days home, W5 2HL
Pay Rate: £19.50 Paye / £25.22 umbrella - Per Hour
Contract Details: Temporary, 3 months (possibility of extension), 35 hours a week
Role Purpose:
- Responsible for assessing and determining the day-to-day placement of homeless households and applicants into emergency temporary accommodation, matching requirements to suitable properties.
- This role requires the postholder to provide advice and liaise with B&B landlords and TA proprietors on council procedures and policies. Negotiate rent prices with landlords/TA proprietors for emergency occupation.
- To take lead responsibility for advising, supporting, and guiding vulnerable prospective and new homeless customers, tenants and applicants through the housing benefit and tenancy sign-ups process and to ensure that residents are at the heart of all service delivery.
- Manage the provision of a comprehensive administration and support services, ensuring the provision of a continuous administrative processes relating to the business operations of the Division and the wider Housing Department.
Key accountabilities:
- To assist the Business Service Manager in managing the temporary accommodation bookings service, having responsibility for the day-to-day placement of homeless households and applicants into emergency temporary accommodation. Evaluating and matching homelessness applicants and tenants to suitable and affordable emergency accommodations.
- Access and download Homeless Extraction Reports from the Council's out of hours database.
- Responsibility for arranging, booking and notifying applicants/tenants of housing benefit and tenancy sign-up appointments through the council's appointment system (Q-Matic).
- Meet and conduct interviews with vulnerable customers, homeless households and applicants providing advice or sign posting to appropriate services, housing benefit and employment / training services.
- Responsibility for obtaining support documentation and perform verification checks on ID paperwork. To be aware of fraud legislation, identify and refer cases to the fraud investigation officers or internal audit where necessary.
- To provide information and advice on claiming HB or DHP, tenancy sign-ups, debt advice, employment and training pathways, and sign-posting customers to other appropriate council or external services e.g., JCP and social services.
- Responsible for carrying calculations on housing benefit, household budgets with customers to determine affordability.
Knowledge, skills & experience:
- Experience of carrying out customer interviews regarding housing benefit and tenancy sign-ups, providing information.
- Experience of carrying calculations on housing benefit, household budgets with customers to determine affordability.
- Negotiating skills at the appropriate standard to liaise with landlords and TA.
- Ability to develop, maintain and monitor paper and electronic information, record and filing systems, including scanning, indexing a library of key documents and publications.
- Computer literate in MS Office Pro (Word, Excel, PowerPoint, and Access) intermediate level or above.
- Good knowledge of relevant legislation and housing procedures relating to allocations (including Choice Based Lettings), temporary accommodation and homeless families.
- Ability and willingness to attend evening and weekend meetings and events as required.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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