AshberryRecuitment is pleased to be working with one of our partners, recruiting for the role of Service Manager.
The successful applicant will lead and manage a team of Support Workers to deliver high quality, effective supported housing services and/or housing management services to a range of service user groups (including young people, homeless people and prison leavers) that meet their needs and meet contractual requirements.
Responsibilities will include but are not limited to:
- Effectively lead and deliver services which comply with the regulatory framework.
- Meeting service quality standards and ensuring your team are adhering to all operational and policy standards. Be the accountable lead for the service.
- Ensuring all service user support and safety plans are in place, are in date and reflect individual needs.
- Ensuring your staff team understand and meet the agreed financial standards on voids, arrears and re-lets.
- Acting as a lead operational partner liaising with other agencies, partners and commissioners as required. Agreeing service level agreements with external agencies that can provide specialist support to your service and build and maintain effective working relationships both externally and internally.
- Work collaboratively with other internal support services -such as Quality, Policy and Safeguarding as well as Finance, IT and HR in order to ensure we are providing the best service to our users.
- Promoting service user involvement in service design and Delivery. Managing the rota and on-call arrangements to ensure that appropriate support is in place and participate in that rota.
Ideally you will have prior knowledge/experience of working within a supported housing setting and with people with a range of support needs. You will have some management experience and will be familiar with Merseyside's Mainstay accommodation/ case management system.
You will need an Enhanced DBS, but if you do not have one, we can process one for you.