Employer Description:
Vianet's proven cloud-based technology captures data from remote assets to deliver dashboards, alerts, and insights enabling proactive business improvement, efficiency and optimal performance.
Overview:
We are now looking for an eager candidate to join us as an apprentice.
Purpose of the Role:
To deliver high quality technical support and IT assistance across all areas of the business, thereby allowing end users to fully benefit from operating technically sound and issue free technology.
Duties:
Value Added / Impact:
- Enable communication internally and externally via telephone, email, and software.
- Ensure employees have technology that meets business needs to add value.
- Implement robust IT and Infrastructure processes and procedures.
- Provide 1st and 2nd line support and excellent customer service.
- Administer the IT service desk and triage tickets.
- Manage the mobile fleet and support remote workers.
- Support software across the business and maintain the asset register.
- Prioritize and address Service Desk Tickets, order equipment, set up and configure laptops/desktops, and install authorized software.
Key skills, knowledge & experience:
- Sound knowledge of Microsoft Windows Server and Microsoft Desktop Technologies and applications
- Able to communicate effectively (verbal and written)
- Qualification in a Computing related field or able to demonstrate relevant experience
Key Behaviours / Competencies:
- Personal Drive: Demonstrates resilience and achievement through persistent effort
- Customer Focus: Strives for the highest level of customer service
- Results Focus: Directs self and others towards specific business goals
- Teamwork: Collaborates effectively to achieve business objectives
- Decision Making: Evaluates situations, makes timely decisions, and takes appropriate actions
Entry Requirements:
- 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information, please visit the UK ENIC website.
Annual Salary:
- Age 21+ £20,820.08
- Age 18 - 20 £15,652
- Age 16 - 17 £11,648
Benefits:
- Bereavement leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free flu jabs
- Free parking
- Gym membership
- Health & wellbeing programme
- Life insurance
- Private medical insurance
- Sick pay
- Store discount
- Work from home
Future Prospects:
- You will gain a full-time role upon successful completion of the apprenticeship.
Important Information:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Apply now!