We are seeking a Field Technical Support Engineer to join our clients team, they are based in Lewes but frequently attending customer sites across the UK. This role involves a mix of on-site installations, repairs, surveys, and in-office technical support. You will be a key player in ensuring our customers receive the highest level of service and support.
Day to Day of the Role:
- Attend various customer sites for installations, repairs, and surveys.
- Provide technical support to customers via email, phone, and Teams when in the office.
- Configure equipment for installation and prepare customer media using bespoke software.
- Support internal departments and work on multiple projects, involving tasks such as installing equipment on vehicles, configuring servers, and assisting with repairs.
- Communicate effectively with staff and maintain a courteous manner.
- Manage and prioritise your own workload, being self-disciplined and organised.
- Attend meetings in person and via Teams, ensuring punctuality and meeting deadlines.
- Maintain a tidy and organised workspace, responsibly using tools and equipment provided.
- Flexibility in working hours and willingness for occasional overnight stays away from home.
Required Skills & Qualifications:
- Comfortable with Windows-based machines and familiar with networking and serial protocols.
- Experience with electrical and electronic device repairs, including soldering and cable repairs.
- Full UK driving licence and a valid passport for global travel.
- Computer literate with a good understanding of Microsoft Office packages and Windows OS.
- Excellent verbal and written communication skills.
- Proactive and flexible approach to problem-solving, able to work independently or as part of a team.
- Knowledge of serial communication standards and protocols.
- Experience with Linux, system design, and technical support roles is highly beneficial.
Benefits:
- Comprehensive training provided.
- Company van with fuel card.
- Tools, laptop, mobile phone, and required software.
- Opportunities for global travel.
How to Apply:
To apply for the Field Technical Support Engineer position, please submit your CV to or call