Job Title: Sales Representative
Reporting to: Commercial Manager
About the role
The Sales Representative is a key role within the commercial team, looking after day-to-day customer service and facilitating growth through telesales activity
Key responsibilities
- Processing telesales orders in a timely manner
- Processing all email orders in a timely manner
- Import any orders placed through online portals
- Manage credit note process
- Ensure all orders have the appropriate checking procedures applied to them
- Ensuring telephone calls are answered within 3 rings and in a professional, polite manner
- Ensure all customer queries are dealt with in a timely manner
- Conduct daily service calls
- Conduct daily telesales calls
- Performing any other duties as reasonably required
Technical skills and experience required
- Strong communication skills both written and verbal
- Must have good IT skills including MS office products
- Must have good time management skills
- Must have a tenacious attitude and be able to overcome objections