Lettings Manager
Harrogate
Salary: £30,000 + £10,000 OTE
Car Allowance: £3,600 P.A
Invigorate Recruitment is working with its client in central Harrogate to recruit and experienced Lettings Manager.
The Lettings Manager will proactively drive business growth within the estate agency market, focusing on generating valuations and lettings within the branch. This involves actively generating leads, managing lettings staff, and effectively managing their own time and diary to optimize branch resources.
The role requires a strong emphasis on accuracy, attention to detail, and delivering exceptional customer service to build and maintain positive relationships with clients and colleagues. Meeting and exceeding targets and objectives are key responsibilities of the role.
Key Responsibilities for the Lettings Manager:
- Actively pursue new business opportunities following established strategies.
- Develop and implement marketing and canvassing plans to attract potential landlords and tenants.
- Analyse market trends and customer needs to tailor services and offerings accordingly.
- Maximise business opportunities by promptly responding to website and online property portal enquiries.
- Drive lead generation through collaboration with third-party suppliers such as insurances and utilities.
- Provide detailed reports on a weekly/monthly basis about the business in line with KPIs to track progress and inform senior manager with the information.
- Provide in-branch training and coaching sessions to staff to enhance their skills and knowledge.
- Conduct one-to-one ongoing and annual reviews according to company standards to ensure continuous improvement.
- Ensure compliance with internal procedures and systems from registering applications to post-move-in processes.
- Involved in all management activities regarding budgets, training, recruitment etc
- Handle day-to-day general enquiries, both face-to-face and over the telephone, promptly and professionally.
- Ensure all enquiries and administrative tasks are completed accurately and in a timely manner.
- Provide exceptional customer service throughout the tenancy lifecycle, from initial enquiries to check-out procedures.
- Implement company training via the portal and ensure staff participation to reinforce learning and skill development
- Ensure compliance with all relevant legislation and regulations governing the lettings industry.
- Oversee the completion of all appropriate sections of checklists and documentation to meet legal requirements.
- Manage landlord updates and ensure effective communication regarding property management matters.
- Regularly review and update internal processes and systems to ensure compliance and efficiency.
Experience and Qualities required.
- Previous experience in a similar role within the UK estate agency industry.
- Strong understanding of lettings regulations and legal requirements.
- Excellent communication and interpersonal skills.
- Proven track record in business development and achieving sales targets.
- Ability to lead and motivate a team to deliver exceptional results.
- Proficiency in relevant software systems and technology.
- Attention to detail and strong organizational skills.
- Relevant qualifications such as ARLA Propertymark membership or equivalent are desirable.
- Previous People Management experience (desirable)