Job Title: EMS Customer Service Advisor
Location: Birchwood
Assignment Details:
- Industry: Local Government
- Assignment Type: Temporary
- Assignment Length: Ongoing
- Working Pattern: Full Time 37.5 hours per week
- Working Hours: Shifts between Mon-Sun 6:30am-7pm
Salary: £12
Join the Team That Keeps Our Community Safe and Secure!
Are you ready to make a real impact in your community? Our client, a highly respected local government organisation, is on the lookout for passionate individuals to join their essential electronic tagging service team. Help monitor and support those who need it most, ensuring safety and security for all.
Why You'll Love Working With Us:
- Gain invaluable hands-on experience
- Thrive in a supportive and inclusive work environment
- Unlock opportunities for personal and professional growth
Your Role:
- Provide an exceptional customer service experience to all customers who contact the Customer Service Centre.
- Gather required information through effective call control, questioning, and fact-finding, showing empathy and understanding to resolve or escalate, while accurately recording information in the appropriate IT systems.
- Process contacts and signpost customers using available knowledge through service-specific IT systems and your training.
- Offer courteous and fair treatment to all customers and identify and prioritise urgent contacts and respond promptly following the correct process for the service.
- Embrace change and demonstrate a flexible approach to work.
- Achieve individual and team objectives and key performance indicators.
What You Bring:
- No prior experience needed - we'll provide all the training you need!
- BPSS clearance (handled by Adecco upon successful application)
- DBS clearance (or a willingness to obtain one)
- Outstanding communication and interpersonal skills with an excellent standard of verbal English
- Ability to work flexibly, both independently and as part of a dynamic team
- Keen attention to detail and strong problem-solving abilities
Ready to Make a Difference?
Join us in creating a safer community and gain meaningful experience along the way. Apply now and be part of a team that truly makes a difference!
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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