Job Title: General Manager
Location: Swansea
Salary: £30,000 - £40,000 base + bonus
About Us: We are a dynamic and thriving retailer, specializing in high-value, big-ticket items. Our business prides itself on delivering exceptional customer experiences and maintaining strong growth. We are seeking a talented and experienced General Manager to lead our team and drive our business forward.
Job Overview: As the General Manager, you will be responsible for overseeing all aspects of store operations, ensuring profitability, and delivering outstanding service. You will lead a dedicated team, manage performance, and implement strategies to enhance sales and customer satisfaction.
Key Responsibilities:
- Lead, mentor, and develop the store team to achieve business goals and objectives.
- Manage daily store operations, including inventory, merchandising, and customer service.
- Analyze sales data and market trends to make informed business decisions.
- Drive sales growth through effective marketing, promotions, and customer engagement.
- Ensure compliance with company policies, procedures, and health & safety regulations.
- Handle customer inquiries and resolve issues promptly and professionally.
- Monitor and manage financial performance, including budgeting and cost control.
- Foster a positive and productive work environment.
Qualifications:
- Proven experience in a retail management role, preferably within a high-value, big-ticket item environment.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Ability to analyze data and make strategic decisions.
- Customer-focused with a passion for delivering exceptional service.
- Strong organizational and multitasking capabilities.
- Proficiency in using retail management software and MS Office Suite.
What We Offer:
- Competitive salary ranging from £30,000 to £40,000 base, plus performance-based bonuses.
- Opportunities for career advancement within a growing company.
- A supportive and collaborative work environment.
- Comprehensive training and development programs.