Entry Level IT Technician
Monday - Friday, 8:30am-5pm
Fully Office Based
£22,500 Per Annum
General:
As a Facilities Management Technician, you will be the first point of contact for any facilities management requests that come in from our customer base. These can range from Password Resets, Mailbox Access Requests, Mailbox Forwarders and creation and removal of User Accounts.
You will be responsible for completion of the facilities management tickets that come into the Helpdesk as a first point of contact. You will also be provided training on how the systems function by completing User Removal, Password Reset and User Creation Tickets to progress the learning of the systems we utilise for our customer base.
Duties to Include:
- Creating New Users and Mailboxes
- Resetting Passwords for User Accounts and Mailboxes
- Learning our internal ticketing system
- Learning the roles and responsibilities of Service Delivery Team
- Learning new technologies utilised on a day-to-day basis internally and our customer base
- Communicating with customers as a first port of call via Internal Ticketing System
- Communicating with customers via Telephony Communication
Skills Required:
- Be enthusiastic about IT and keen to learn.
- Have excellent written, verbal, and interpersonal skills.
- Be people orientated - keen to go the extra mile to help solve client problems.
- Be a strong communicator.
- Be able to multitask and manage tight timelines and deliverables.
- Prioritize and work in an organised fashion.
- Be able to work under pressure and with an intense, dynamic workload
- Be detail-oriented
- Think creatively, stepping outside the box where necessary and challenging the status quo
- Be commercially astute.
- Have an understanding of the Office 365 Administrator role
Braundton Consulting is a recruitment agency recruiting on behalf of a client.