Customer Service Coordinator
We are currently recruiting for for a full time Customer Service Coordinator based in our client's Head Office in Lancaster. This role reports to the Customer Care Manager.
Full time/Permanent
Salary £24K OTE £27K per annume
Mon-Fri (Days)
Lacaster based/Free car parking
The role will include:
- Providing an effective support function to their clients.
- Responding to incoming communications from clients in accordance with company guidelines
- Accurately recording telephone calls and emails
- Issuing works orders to maintenance operatives and sub-contractors and monitoring progress through to completion
- Liaising with other departments when specialist queries or advice is required
- General administration duties
What we need from you?
- Excellent communication skills and attention to detail when capturing and logging customer information
- The ability to remain calm and focused in pressurised situations, with proactive problem solving skills
- You must be IT literate, with a good working knowledge of Word, Excel and Outlook
- Knowledge of COINS is an advantage but not essential as training will be provided
What's in it for you?
Salary and benefits package
- Competitive Salary (DOE)
- Pension
- Life Assurance
- Bonus
Please apply now for immediate consideration
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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