Are you experienced in Travel Sales? Do you enjoy working towards targets, whilst maintaining a high level of customer service? Based in a commutable distance from London, but looking for a mix of office based & homeworking? WE HAVE THE ROLE FOR YOU!!
We are working with a reputable Tour Operator (who are based in the West End) who are looking for an experience Sales Consultant to join their friendly team.
As a Sales Consultant, you will be expected to service both our Direct Clients & Travel Agent Partners with a professional and friendly manner at all times whilst dealing with their new booking enquiries.
Responsibilities:
- To handle inbound calls from both Direct clients & Travel agents in a professional manner (New Booking enquires).
- To maximize every sales opportunity, upsell and cross-sell whenever required or appropriate.
- To strive to achieve your monthly sales targets across all products and customer types.
- To deliver exceptional customer service to our discerning, loyal customers who book high value trips.
- To manage new enquiry and callback requests by responding within the expected time frame with excellent written communication skills.
- Demonstrate the ability to multi-task between calls and emails.
- Support with crisis events such as high & low water/flight changes/non-operational tours when and if required.
- Confident in using multiple Microsoft programs especially excel with day-to-day workload, tasks and data entry.
- Take day-to-day initiative and share knowledge with other team members.
- To handle the overflow of customer service calls from direct/trade partners in a professional manner.
Skills & Qualifications Required:
- Strong focus on quality of service as well as quantity.
- High attention to detail to ensure bookings are error free.
- Strong GDS Knowledge.
- Proven experience in a sales role, preferably within the travel industry, with a track record of meeting or exceeding sales targets.
- Exceptional customer service skills.
- The ability to be flexible and deal with non-sales workstreams when required.
- Confident with Microsoft programmes.
- Ability to work in a pressured environment.
- Flexibility to work on a Rota Basis 37.5 hours per week between Monday - Sunday.
- Excellent written and oral communication competency.
- A willingness to take responsibility and to work as a part of a close team.
- Ability to adapt to the company culture and live the company values.
The package:
- A salary of £25,000 + commission
- Hybrid working (2 days in the office, 3 days from home)
- Employee discounts on Travel
- Staff fam trips
- professional development and growth within the company.
Interested?
Please click APPLY below or contact