We are currently recruiting a part time Income Administrator to join us on a permanent basis. Within this role, you will act as first point of contact for customers both on reception and over the telephone, answering enquiries, resolving problems, liaising with others and offering advice on general policy and procedure and services provided by Incommunities. You will also provide administrative support within the office which, in addition to routine clerical tasks, includes financial monitoring of work undertaken on properties and cash receipting of income.
This role is Thursday (08:30 - 17:00) & Fridays (08:30 - 16:30) office based.
About us
We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.
Working to provide great homes in great neighbourhoods, we are proud to collaborate with our customers, communities, local and national stakeholders to achieve this.
This year will see us launch our new 5 year corporate strategy to 2029 which puts customers at the heart of what we do, providing great places to live and work, with homes that they are proud to live in.
Responsibilities
- Act as first point of contact for general telephone enquiries or face to face meetings for the Income Team.
- Produce standard letters and draft routine letters/memos as required.
- Provide a clerical and administrative support service to the team, including taking minutes, maintaining manual and computerised records and filing systems, preparing general returns, post distribution and photocopying, maintaining and ordering stationery and office supplies.
- Assist with arranging meetings and exhibitions, including the preparation of questionnaires and publicity material, attending these meetings as required on an occasional basis.
- Assist with arranging meetings and exhibitions, including the preparation of questionnaires and publicity material, attending these meetings as required on an occasional basis.
Requirements
- Practical experience of dealing with customers/service users both face to face and over the telephone answering queries and solving problems.
- Practical experience of juggling work priorities within a busy working environment.
- Excellent IT skills and the ability to use standard desktop applications to be able to maintain databases, word processing, monitor statistics and interrogate and update systems.
- Good written and verbal communication skills to be able to compose letters and deal with people from a wide range of backgrounds, face to face and over the telephone.
- A positive attitude and be able to demonstrate a commitment to delivering a customer focused service.
- Good working knowledge of GDPR regulations.
Benefits
- Starting salary of £10,255 per year which increases annually (This figure is for 14.5 hours)
- West Yorkshire Pension Fund membership - Current employer contribution is 15.5%
- Equivalent to 28 days annual leave that increases with service plus bank holidays
- Option to buy and sell annual leave
- Training, development, and qualification opportunities
- Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
- Corporate health scheme membership
- Agile and hybrid working
- Access to an Employee Assistance Programme
- Cycle to work scheme
- Local gym membership discounts.
- A team of trained Mental Health First Aiders who are available for colleagues to contact for support
We are an equal opportunity employer but beyond characteristics protected by law, we welcome and value applicants from diverse backgrounds, abilities and perspectives. Incommunities is also recognised as ‘Committed' to being Menopause Friendly. The Menopause Friendly Accreditation recognises inclusive employers that build awareness and understanding of how menopause can have an effect at work and shows we take the wellbeing of our colleagues seriously.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.